Privacy Policy

Last updated: March 10, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact support:

• Account Information: Name, email address, and billing information
• Service Data: Backup configurations, server addresses, and usage logs
• Technical Data: IP addresses, browser type, and device information

2. Your Backup Data

Your backup data is encrypted using AES-256 encryption before it leaves your systems. We use a zero-knowledge architecture, meaning we cannot access, read, or decrypt your backup data. Your encryption keys remain under your control at all times.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our backup and recovery services
• Process transactions and send billing notifications
• Send service alerts and backup status notifications
• Respond to support requests and communicate with you
• Monitor and analyze usage trends to improve our platform

4. Data Storage and Security

All backup data is stored in geo-redundant data centers with enterprise-grade physical and network security. We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and strict access controls.

5. Data Retention

We retain your backup data according to your configured retention policies. When you delete your account, all backup data is permanently destroyed within 30 days. Account metadata may be retained for up to 90 days for legal and compliance purposes.

6. Third-Party Services

We may use third-party services for payment processing, analytics, and infrastructure. These providers are bound by contractual obligations to protect your data and are prohibited from using it for their own purposes.

7. Your Rights

You have the right to:

• Access and download your account data
• Correct inaccurate personal information
• Delete your account and all associated data
• Opt out of marketing communications
• Request a copy of your data in a portable format

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform.

10. Contact Us

If you have questions about this privacy policy or our data practices, contact us at privacy@datasafevault.com.